East Coast Hoppers ships worldwide using Canada Post, wherever Canada Post will deliver. If you have any concerns about whether Canada Post will deliver to your area, please check their website for any country restrictions.
Please note that some international shipping options do not have tracking or insurance due to being the most economical. These shipping options are also the slowest. If you choose one of these shipping options, neither you or we have the ability to track or trace them once they leave our facility. We are not responsible nor do we provide refunds for these type of orders for any situation (package doesn't arrive, yeast is non viable due to extreme temperatures etc.). If you are shipping something temperature sensitive like liquid yeast, or if your order is time sensitive, do not use these options. Instead pay the extra and get tracking and insurance.
Check out Canada Post estimated timelines and coverage comparison for their different shipping options:
Orders placed before 2 pm usually ship out the same day. Please be aware that while we strive to make sure these orders go out the same day, there may be times where this may not be possible. In these cases, the orders will go out the next day.
Orders placed after 2 pm will go out the next day.
Orders placed on Friday and orders placed on the weekend will go out the following Monday.
East Coast Hoppers is not responsible for items heating or freezing while in transit. When ordering temperature sensitive items such as liquid yeasts or Biofine Clear we highly recommend paying the extra and getting priority shipping to get it to you quickly.
We do add ice packs, free of charge, to help regulate the temperature when shipping liquid yeasts but there are a few other things to consider:
It is best to order these types of items over the weekend so they ship out on Monday and have the best chance of arriving during the week.
Please have a look at the weather forecast to see if there is any extreme temperature or weather events in the near future that could impact the time it takes for your package to arrive. We advise against shipping things like liquid yeasts when it is going to be +/-30°C during the time your package will be in transit or using a method such as flat rate shipping during the hottest part of the summer or coldest part of the winter.
We reserve the right to update our shipping policy at any time.
If you have any questions please don't hesitate to contact me at firstname.lastname@example.org